 |
Request Call Back |
 |
Mon to Thu: 08.00AM - 6.00PM |
|
Request Call Back |
|
Mon to Thu: 08.00AM - 6.00PM |
ISO 20000-1 specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this standard include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.
This ISO/IEC 20000-1:2018 Information Technology — Service Management standard can be used by:
The term "service" as used in this standard refers to the service or services in the scope of the SMS. The term "organization" as used in this standard refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the term "service" or "organization" with a different intent is distinguished clearly in this standard.
The cost of achieving ISO/IEC 20000-1:2018 Information Technology — Service Management certification in the UAE depends on various factors, including the size of your business, current quality management practices, and specific industry requirements. Implementing ISO/IEC 20000-1:2018 Information Technology — Service Management certification and standards requires an investment in documentation, process adjustments, employee training, and regular audits to meet compliance. At CCS, we offer expert guidance to streamline this ISO/IEC 20000-1:2018 Information Technology — Service Management certification process, ensuring a cost-effective path to for business.
CCS is your trusted partner for ISO/IEC 20000-1:2018 Information Technology — Service Management certification compliance in the UAE, and offering expert guidance through every step of the certification process. At CCS, we help organizations streamline their IT service management systems, ensuring alignment with international standards for improved service quality and efficiency. Our professional team provides comprehensive support, including gap analysis, documentation assistance, and internal audits, to ensure you meet all requirements. Let us help you build a robust service management framework that drives continuous improvement and operational excellence. Make a call to +971 56 183 3888, or email us at, certification@crestecert.com to talk to our experts today.
ISO/IEC 20000-1:2018 Information technology is an international standard for Information Technology (IT) service management. It provides a framework for establishing, implementing, and improving service management systems to ensure quality and efficiency in IT services.
This standard helps IT service providers deliver consistent, high-quality services, ensuring customer satisfaction, improving service delivery, and meeting regulatory requirements.
ISO/IEC 20000-1:2018 is ideal for organizations offering IT services, such as managed service providers, cloud service providers, and IT departments in larger organizations.
The certification offers benefits like improved service quality, better customer relationships, increased operational efficiency, and a competitive edge in the market.
The ISO/IEC 20000-1:2018 Information technology standard includes requirements for service management system (SMS) design, implementation, performance evaluation, continuous improvement, and alignment with business objectives.
The time required depends on the complexity of your organization and the existing service management practices. It may take several months to fully implement the system and achieve certification.
No, it is not mandatory, but it is highly recommended for IT service providers seeking to demonstrate their commitment to high-quality service management and customer satisfaction.
Get in touch with us at, +971 56 183 3888, or email us at, certification@crestecert.com to talk to our experts today.